Inability to Retrieve Transcripts

Incident Report for AssemblyAI

Resolved

This incident has been resolved.
Posted Apr 15, 2025 - 13:57 UTC

Update

We are continuing to monitor for any further issues.
Posted Apr 15, 2025 - 13:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 15, 2025 - 13:46 UTC

Update

We are continuing to work on a fix for this issue.
Posted Apr 15, 2025 - 13:12 UTC

Identified

The issue has been identified and a fix is being implemented. After investigating, this seems to be affecting a small subset of transcripts.
Posted Apr 15, 2025 - 13:06 UTC

Update

We are continuing to investigate this issue of a degraded performance of our async API and LeMUR to retrieve transcripts.
Posted Apr 15, 2025 - 12:59 UTC

Investigating

We are currently investigating an issue that is preventing the retrieval of async and LeMUR transcriptions on the US and EU endpoint.
Posted Apr 15, 2025 - 12:48 UTC
This incident affected: APIs (Asynchronous API, LeMUR).