All Systems Operational

Uptime over the past 90 days. View historical uptime.
APIs Operational
90 days ago
99.96 % uptime
Today
Asynchronous API Operational
90 days ago
99.89 % uptime
Today
Realtime API Operational
90 days ago
100.0 % uptime
Today
LeMUR Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.96 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Playground Operational
90 days ago
99.9 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Operational
Transcription Queue Operational
Container Registry Operational
Compute Instances Operational
Container Control Plane Operational
Load Balancers Operational
Database Operational
Usage Statistics Database Operational
Object Storage Operational
Usage Statistics Bus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Increase in authentication errors
Resolved - We have continued to see good results over the last several hours and are now marking this issue as resolved.
Apr 1, 22:58 UTC
Monitoring - We have seen a reduction in authentication errors over the last ~60 minutes but we are continuing to monitor traffic to ensure continued good performance.
Apr 1, 17:16 UTC
Update - We are continuing to investigate the cause of the increased authentication errors but this issue is only affecting a small number of requests relatative to our overall traffic. We are continuing to see over a 99.9% success rate for requests to our APIs.
Apr 1, 16:36 UTC
Investigating - We are currently investigating an increase in authentication errors. These errors typically include the following error message: `Authentication error, API token missing/invalid`

If you get this error please retry the request as retries are typically successful.
Apr 1, 16:23 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Slowdown in transcription completions
Resolved - This incident has been resolved.
Mar 28, 19:44 UTC
Update - We are continuing to monitor for any further issues.
Mar 28, 19:44 UTC
Update - Our transcription processing times have returned to normal. We are still monitoring the situation.
Mar 28, 19:10 UTC
Update - We are continuing to monitor for any further issues.
Mar 28, 18:12 UTC
Monitoring - We experienced slower turnaround times due to lost capacity with our hosting provider. We have scaled resources back up to help mitigate this.

We have now worked through the backlog of processing jobs, and our team is continuing to monitor the situation.
Mar 28, 18:11 UTC
Mar 27, 2025

No incidents reported.

Mar 26, 2025
Slowdown in transcription completions
Resolved - We experienced a customer-facing incident that impacted transcription turnaround times for our async endpoint.
Mar 26, 19:00 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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